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What ftt77 Does With Your Personal Data

This Privacy Policy explains exactly what information ftt77 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or reach out to our support team.

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ftt77 What ftt77 Does With Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

ftt77 applies a layered approach to data protection: encryption at rest, secure transmission protocols for all payment flows, and access controls that limit which staff can view account-level data. We keep your information only for as long as it is needed for the purpose it was collected — transaction records are held for the period required to handle disputes and meet applicable legal obligations, then deleted or anonymised. Account data is reviewed periodically, and inactive accounts are subject to our data-minimisation process after an extended period without activity.

Encrypted Storage

Account details, payment references and session tokens are stored with encryption. No payment credential — including your Touch 'n Go eWallet or Boost account number — is stored in plain text on our systems.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your preferred deposit method. You can review and withdraw cookie consent from your account dashboard at any time.

Data Retention Policy

Transaction records linked to GrabPay, DuitNow or FPX deposits are kept for as long as dispute resolution or legal compliance requires, then removed from active systems.

Your Right to Access

You can request a full export of the personal data we hold on your account. After identity verification through live chat or email, we will prepare and send your data summary.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how your information has been handled, our support team is the right starting point. We aim to acknowledge data requests within one business day and resolve them as quickly as the verification steps allow. Use the channel that suits your situation — live chat for fast responses, email for detailed written requests.

Live Chat Open the chat widget from any page on ftt77. Identify yourself and state your data request. Our team will verify your account before proceeding.
Email Support Send your request to our support email with your registered account name and a clear description of what data action you need — access, correction or deletion.
Account Settings Some preferences — cookie opt-outs, marketing communications — are managed directly inside your account settings without needing to contact us first.

Common Questions About Your Privacy on ftt77

These are the questions we hear most often about how ftt77 handles personal data. If your question is not covered here, reach out via live chat or email and we will give you a direct answer.

We collect your name, email, phone number and the payment method you link — such as Touch 'n Go eWallet, Boost or GrabPay. We also log device and session data to keep your mobile access working correctly.

We only share data with third-party processors — payment gateways, fraud screening tools — that are directly involved in running your account. They receive only what they need and are bound by strict data-handling terms.

Contact us through live chat or email with your registered account details. After we verify your identity, we will compile and send a summary of the personal data held on your account.

Yes. You can request deletion of your account data. We will remove what we are not legally required to retain. Records tied to financial transactions may be kept for the period required by applicable law.

Transaction records — including deposits made via DuitNow, FPX or Maybank2u — are retained for as long as needed to handle disputes or meet legal obligations, then deleted or anonymised from active storage.

This policy covers all account holders accessing ftt77 where local law permits. Eligibility and access depend on the laws of your region; the data practices described here apply to all active accounts regardless of location.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.